Shipping & Returns

Activation keys such as Chipless Firmware Key, Print Help Key, Ink Chip WIC Key, WIC Reset Key are non-refundable.


Digital goods such as service manuals, user manuals, parts lists are available for download directly after PayPal payment. If for some reason you cannot download the ordered document, please contact us.
Items to be shipped will usually be shipped within 24 hours of payment.


Your complete satisfaction is our #1 concern!
That’s why we guarantee 100% satisfaction with all our products!
If you are not satisfied with your order for any reason, please contact us within 15 days of the date of receipt and we will resolve the issue. Be sure to include your order confirmation number so we can quickly identify your purchase.